- Face your fears head-on at every possible opportunity.
- Only make a promise or accept an obligation if you intend to keep it... And then do so.
- Truth spoken awkwardly or hesitantly is still truth.
- Just about anything can be improved with practice.
- Resentment, over-commitment and fatigue are not virtues. Better to say "No, I can't," and defer to someone else, than to do a bad job.
I had to learn #5 the hard way.