This reminds me back in the day when I own & run my own game shop.
I sold an action figure, it was the main villain ( Forgot the name ) from the Spawn series by McFarlane Toys. The conversation went like this:
Crazy Old Lady (COL): Good afternoon, I would like to return this toy & I want my money back
Me: Good afternoon ma'am, do you have the receipt ?
COL: No, my son threw it away
Me: I'm sorry ma'am, but our store policy states that in order for you to be entitled for a refund, you must have a receipt with your returned merchandise & the merchandise has to be in an acceptable condition. May I ask why you decided to return it ?
COL: Jesus doesn't like us owning that demonic toy, it was very horrible, I don't know why you people can sell those demonic toys.
Me: Ma'am, with all due respect, this is just a toy.
COL: I know that, but my pastor said that this can be considered as false idol, especially for teens
Me: I'm sorry you feel that way ma'am. Is there anything else I can do for you ?
COL: Yes, I want my money back & here's your demonic toy ( She put in on my cashier desk with one arm dangling off & of course it's already been opened )
Me: Again, I'm sorry but I can't comply with your request ma'am. As stated in our store policy....
COL: I demand to speak with your manager or your boss !!
Me: I'm the owner, ma'am
COL: Well, what kind of business are you running here ? Selling demonic toys to kids & refusing to refund when you have a dissatisfied customer ? I'm never coming back here again !!
( She proceeds by walking out & cursing at me with almost everyone at the store staring at her )
She left the toy there & I saved that toy for years just in case her son decided to come back & claimed it